Privacy Policy

The website (The Website) is operated by SwitchMyLoan Pty Ltd (ABN: 23155529605) (SwitchMyLoan). SwitchMyLoan is committed to maintaining your privacy by dealing with personal information in accordance with all applicable laws as set out in the Privacy Act 1988 (Cth).

The following privacy policy describes the type of information that SwitchMyLoan collects from you, and whether we disclose your information to a third party.

By using ( “The web site”, you accept the practices described in this privacy policy .

SwitchMyloan reserves the right to make amendments to this Privacy Policy from time to time without notice. All amendments will become effective on the time that they are published on this site. You should check our Privacy Policy regularly for any updates & amendments. All personal information held by us will be governed by the most recently updated policy.

1. Use and Disclosure

SwitchMyLoan uses and discloses your personal information for the primary purposes of which it is collected. We may collect your and disclose your personal information for these primary purposes as provided below:

1. Provide you access to products and services by SwitchMyLoan, and also the products and services of third parties provided or introduced to you by SwitchMyLoan such as/but not limited to lenders, licenced finance brokers, brokers, banks, credit unions;

2. Decide whether to supply products and services to you;

3. To comply with or as required or permitted by all laws that are applicable to SwitchMyLoan;

4. To market our products and services, and those products and services of third parties such as/but not limited to licenced finance brokers, brokers, banks, credit unions;

5. To respond to any enquiries you have;

6. For purposes necessary or incidental to the provision of goods and services to you;

7. To communicate with you, including email, mail or telephone;

8. To verify your identity;

2. The types of personal information that SwitchMyLoan collects includes, but not limited to;

1. Your full name;

2. Your e-mail address;

3. Your contact phone numbers;

4. Your postcode;

5. Your current financial institution(s) that you currently have services with;

6. The type of product and services offered by SwitchMyLoan and third parties products and services that are provided by SwitchMyLoan;

7. Your current employment details;

8. The current value of your assets such as/but not limited to you, the value of your house(s), motor vehicles, other assets which you own which have value;

9. The amount of liabilities that you hold such as but not limited to, the amount of housing loan(s), personal loans, other loans, credit cards, student loans or any other liabilities;

10. The amount of borrowers you wish to make your enquiry with, and their names;

11. Your income;

12. Number of dependants you have, and

13. Any other information we ask you for or which you provide in using our goods or services.

In addition, we may collect information (such as your email address), from visits to to subscribe to our e-mail newsletter.

We also may collect statistical information about how you use the site such as;

• a record of your IP address;
• the date and time of your visit to this web site;
• the pages accessed and documents downloaded;
• The length of time you spend on a particular area on our website
• the referring web page; and
• if you contact us, the type of browser and operating system that you use.

3. SwitchMyLoan only collects and discloses your person information in accordance with the Privacy Act 1988 (Cth) and the NPP (National Privacy Principles)

SwitchMyLoan discloses your personal information in the following circumstances;

1. Where we have your consent to disclose your personal information

2. To our third parties, such as finance service providers, associates, banks, and lenders, in order to provide you the service you have requested

3. By court subpoena or as otherwise required by law

4. As set out under this Privacy Policy.

SwitchMyLoan may disclose personal information to institutions and in order to meet your specific needs in using our goods and services and to third party organisations whose goods and services you may require, contractors or agents who provide services to SwitchMyLoan, so we can then deliver our service to you and to service providers of Information Technology used by us.

Where your personal information is disclosed, we will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles and other applicable privacy laws and codes.

We will never share your personal information with a third party or allow a third party to promote its products and services directly to you without your explicit consent or as permitted under this Privacy Policy.

In some circumstances we are entitled to disclose your personal information to third parties without your authorisation such as law enforcement agencies or government agencies.

SwitchMyLoan seeks to deal with reputable third parties such as banks, credit unions, mortgage brokers. However SwitchMyLoan cannot control, and will not be made liable on, how your personal information is used after it has been sent with your consent to the third party.

We also collect statistical data, that contains no personal identifiable information about how users use The statistical information that we collect may be disclosed to third parties, the information we provide to third parties, contains no peronsally identifiable information.

4. Use of your Email Address

SwitchMyLoan may use your email address to;

Provide you access to our newsletters;

Send you emails from time to time on the progress of the dealings with third parties whom which you have consented to be contacted by;

Send you a survey about your dealings with third parties, after you have used their products or services;

5. Data Security

Any personal information that you submit to SwitchMyLoan, and that is subsequently held in our databases, is held securely. It is designed to only be accessed by staff, employees who have authorised access of SwitchMyLoan. While SwitchMyLoan has taken reasonable steps to ensure the data you provide us through this website, and through any means, e-mail, telephone conversation transcripts, we do not warrant it will free of any errors, interruptions, or accessed on a fraudulent basis.

Access and Amendment of Personal Information

If your personal information is stored by SwitchMyLoan, you may:
• view your personal information; and/or
• amend or update your personal information by contacting us my methods described in Section 6 of the Privacy Policy
In limited circumstances, SwitchMyLoan may refuse your request to access, in which case, you will be given a reason for that refusal. SwitchMyLoan is not required to provide access where, without limitation:
• denying access is required or authorised by law; or
• providing access would be unlawful.

6. Openness

We make our Privacy Policy available at We can also provide a hard copy for at your request. If you would like more information about our privacy Policy, please contact us by phone: 1300 307 155; or e-mail:; or post: PO Box 389, Canning Vale, WA, 6155

You can request at any time to personal information we hold about you. We will provide you with access wherever possible and within a reasonable time. Before doing so, we will verify your bona fides and ensure that we are dealing with the relevant person. If you have any issues you wish to raise with SwithMyLoan, or would like to discuss any issues about our Privacy Policy, then you are able to do so, as you are always welcome to speak directly to our staff and they will do their best to resolve your issue. If investigation is required we will keep you advised of progress. If staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.

7. Further information on privacy

For more information about privacy issues in Australian, visit the Australian Federal Policy Commissioner’s website.